Microsoft Outlook becomes university’s official mobile email app

As a means to improve security and eliminate several issues and inconsistencies with default email apps on Android and iOS devices, Western Carolina University has made Microsoft Outlook its officially supported mobile email app for all devices.

To avoid loss of email access on mobile devices and university iPads, faculty and staff members are asked to use the Outlook mobile app. Staff is encouraged to transition to the app no later than Wednesday, June 27, while faculty will have until Tuesday, Aug. 28. Students will have until Monday, Sept. 10, to make the transition.

“We need to protect mobile email with Multi-factor Authentication like we did web access during the spring semester,” said security specialist Joel McKenzie of WCU’s Division of Information Technology. “To do this, there are some mobile email applications that will not work. Therefore, we need to adopt a single mobile email application that will work with both major mobile device platforms. The Microsoft Outlook app allows us to implement the best security solution for the vast majority of devices.”

For those who don’t want to use the app or have a device that cannot be upgraded to the point it can be used, email can be accessed using most web browsers at

To set up the Outlook app, visit the Google Play Store on Android devices or the App Store on Apple devices. For more information, contact the IT Help Desk at 828-227-7487 or visit the Technology Commons on the ground floor of Hunter Library.